Friday, 24 February 2012


So this month, I am going to write a review of GlossyBox February 2012. Oh wait. No, I'm not. Why? Because I didn't get one. We are all aware of the payment issues around this months box, however I feel really... let down, at the way in which GlossyBox handled the situation.

I have been receiving GlossyBoxes since they first launched last year and have overall been happy with their contents - I absolutely loved not knowing what we were going to get until the day the postman knocks on the door with the pretty pink box. I used 3 out of the 5 products from every box, found products that I would never have found otherwise (HELLO HD BROWS!) and added some great products to my skincare collection.

Everything was great until this month. I received an email from GlossyBox on the 10th February saying they couldn't take my payment and that they would try to take it again on the 13th and if unsuccessful, the 14th. It's at this time I notice a lot of buzz on Twitter about payments not being taken and a problem in the system. Fair enough, I thought! Nice if they would tell me directly via email what was going on but hey ho, it would surely be sorted and I would receive my box along with everyone else!

After this, I heard NOTHING from GlossyBox until yesterday, when they sent me an email, saying they would be cancelling my subscription and if I still wanted the box, I could always resubscribe. Errr what?! 2 weeks with no word regarding the payment and then a quick email to say you're cancelling my subscription?! I also wasn't impressed that this is after everyone else whoses payments did go through, got their boxes and were proudly displaying them in blogland for all to see!

I am so disappointed in the way in which this was handled! Fair enough if they had kept me informed every couple of days of the situation but they didn't. Had I not have checked their Twitter and Facebook, I wouldn't have known what the hell was going on!

It makes me sad that this has happened, and out of principle for the way in which the error has been handled, I won't be re-subscribing to GlossyBox. I do still love the concept and obviously a lot of people are happy with GlossyBox (those who haven't had payment and communication issues haha!)Perhaps if they were to improve their customer relations I might reconsider in the future but for now, I think I will be spending my £12 something elsewhere.

Sorry for the moan!


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